If the tasks in the previous section don't solve the problem, then try the following intermediate troubleshooting tasks. To disable nonessential extensions located in the user accounts Login Items folder, hold Shift while you restart the computer. Holding Shift disables any applications that are in the Login Items folder.
Occasionally, a user account can become corrupted and prevent the installer from accessing or creating the necessary files and folders. Create an account, log in to the new account, and then try installing the product. If you log in to an account with administrator privileges but are still unable to install or run the product, then your disk permissions could be damaged.
Note: If you use an earlier version of macOS than After you're done testing, perform the following steps to return Fontbook back to its original state:.
A damaged hard disk can cause installation errors. Check hard disks using a disk utility, such as Apple Disk Utility. Disclaimer: Adobe doesn't support third-party disk utilities but provides the following instructions as a courtesy. For support, contact the developer of the disk utility. Use current anti-virus software to check the system for viruses.
Make sure that you have the latest virus definitions for the anti-virus software you use. Although virus infections are rare, they can cause unexpected system behavior, including installation errors.
Running virus-detection software regularly for example, daily prevents viruses from damaging software on the system. For instructions on running or obtaining the latest updates to the virus-detection software, see its documentation.
If the tasks in the previous sections don't resolve the problem, then you could be able to resolve the problem by reformatting your hard disk. You can also try to determine if hardware is conflicting with your product. Disclaimer: Adobe doesn't support hardware and provides these tasks as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller.
If you troubleshoot hardware problems yourself, then you could void the computer's warranty. Note: Before you remove or rearrange hardware, turn off and disconnect the power to the computer and any peripheral devices. Install and run your product from a different hard drive installed in the same computer or the same hard drive installed in a different computer.
If the problem doesn't recur, then the hard drive or the motherboard you were using previously could be the cause. For assistance, contact the manufacturer. Install the system software on a different hard disk not a different partition on the same disk and then specify that disk as the startup disk. Then, install your product to the new hard disk.
Important: Running a system restore erases all contents on the hard disk. For more information on running Software Restore, see its documentation or visit the Apple support page and search for "System Restore. Legal Notices Online Privacy Policy. Go to Photoshop Elements User Guide.
System errors can manifest themselves in many different ways, including but not limited to the following: An error such as "The application has unexpectedly quit. The system and other applications have not been affected. Before you begin. Temporarily disable firewalls, antivirus software, and third-party security software. Disabling them speeds up the installation process.
Make sure that no OS update or application update is running in background. Make sure that you have administrator privileges for your computer. Make sure that your computer meets the minimum requirements for the product you are trying to install.
Troubleshoot serial number problems. If the installer returns the error message "Invalid Serial Number" after you enter the serial number or during startup, then do one or more of the following: Delete the serial number from the Serial Number text box. Then reenter it exactly as it appears on the back of the application CD case, in the registration email, or on the registration website. Reenter the serial number using different numeric keys. For example, use the numeric keys above the alpha characters instead of the numeric keys on the keypad.
Make sure that you typed the number zero 0 correctly, not as the letter O. Delete previously installed application files. To remove previous product installation attempts:. When prompted, enter your administrative password.
Follow the onscreen instructions, then click Uninstall. After the removal is complete, restart your computer and install the product. Install product from the desktop. Copy the installation folder from the disk to the desktop.
Open the installation folder on the desktop. Double-click the Setup file, and follow the onscreen instructions. Install current macOS updates. Intermediate troubleshooting. Install your product with the Login Items disabled for the user account. Install your product from within a new user account.
To create a user account:. From the Apple menu, choose System Preferences. Click Accounts. Click the lock icon if it's closed, and log in. Click the plus sign. Create a user account. Make sure to remember the new password and to give the account administrative privileges by selecting Allow User to Administer This Computer. In Mac OS X Click Create Account and close the Accounts window. Choose Log Out from the Apple menu. Log in to the new user account. Repair disk permissions by running Disk Utility.
To repair your permissions using the Disk Utility:. Click the First Aid tab. Adobe said they did a lot to make Elements more intuitive for the users, but they also added some very cool new features that all photo buffs will enjoy. For instance, using the new Photomerge technology users can now combine the best facial expressions and body language from up to 10 photos. This will help users that shoot a photo of a group of people that keep moving around or are not looking in the right direction.
Other new features, like the Guided Edit mode, are aimed specifically at the new user. This mode gives you an explanation of what the problem is you are about to fix and walks you through the process by simply clicking a button.
Of course, those that prefer to do things manually or have more control over the process have access to all of those controls as well.
